Interesting facts
around the Livingroom Spa
Small spa etiquette in your wellness hotel in North Rhine-Westphalia
Opening hours
- ReceptionMon - Fri 10:00 a.m. – 08:00 p.m. // Sat + Sun 10:00 a.m. – 19:00 p.m.
- Bathroom07:00 a.m. – 10:00 p.m.
- Sauna10:00 a.m. – 9:00 p.m.
- Dining Room 11:00 a.m. – 06:00 p.m.
- Morning swimmer’s coffee 07:00 a.m. – 10:00 a.m.
- Vital snacks and pastries 12:30 p.m. - 4:30 p.m.
- Children's times in the bathroom 7:00 a.m. - 12:00 p.m
You can book thecosmeticandmassage treatmentsregardless of opening times. We ask you to reserve in advance.
Treatment appointments
We recommend that you book your treatment appointments directly when booking your room by phone or email at our Livingroom SPA reception. Please keep in mind that treatment appointments are very popular, so book as early as possible so that your wishes regarding treatment and therapists can be taken into account.
Wellness treatments
In order to find peace before the treatment, we ask you to come to the Livingroom SPA reception five minutes before the start of the treatment. Our staff will pick you up for your treatment in the lounge area. Please understand that we cannot extend the treatment if you are late. Please come to your application in a bathrobe and slippers. You will be well covered with sheets and towels during your treatment so that your privacy is preserved. Disposable briefs are available for you.
Your Health
So that we can cater to you individually, please let us know your wishes and any complaints before the start of the wellness treatment. Information is particularly important in the case of pregnancy.
Cancellation
If you cancel your application 24 hours before the treatment appointment, you will not incur any costs. However, if you cancel your treatment at short notice, we will have to charge you 80% of the treatment costs.
For your stay
When you check into your room you will find one Livingroom SPA rental bag per person including bathrobe and slippers for the duration of your vacation.
Clothing
Only the sauna area is a textile-free zone, appropriate swimwear is required in the swimming pool area and we ask you to use your bathrobe in the SPA bistro. Please understand that it is not permitted to bring your own bathrobes or towels. Own non-slip bathing shoes are of course allowed. If you need a different size, you can choose from different bathrobe sizes and two different slipper sizes at the SPA reception. Wooden buttons are available for marking so that you can find your bathrobe after a visit to the pool or sauna.
Hygiene
Out of consideration for other guests, we would like to ask you to comply with the posted sauna rules. For example, textiles are not permitted in the saunas. However, please use towel pads during your sauna session. Before you go to the swimming pool, we ask you to take a shower.
Towels
You will find bath towels in the sauna and pool area. You can get sauna towels at the SPA reception. We ask you to use your towels sparingly during your stay, for the sake of the environment.
Loungers
There are enough loungers in the SPA area. Nevertheless, we would like to ask you not to reserve any loungers if you are absent for a longer period of time. We reserve the right to clear loungers and store your items at the reception..
Drinks and consumption
Coffee, tea, Grander water including various syrups are available all day free of charge. You can find more non-alcoholic and alcoholic drinks in our self-service dining room. Please use the SPA bar card given by reception. Please note that the consumption of food is only permitted in our SPA bistro. Taking dishes (except plastic glasses or cups) with you is not possible due to the risk of injury. The consumption of your own food and drinks is not permitted.
Smartphones & Cameras
The use of mobile phones and cameras is prohibited in the entire sauna (nude) area. Telephones may be used in the Livingroom SPA and the relaxation rooms, but only without annoying other guests with loud conversations. Please do not take photos of strangers. We ask for discretion.
Children in the Livingroom SPA
The Livingroom SPA is a place of rest and relaxation. For this reason, we ask for your understanding that only the swimming pool area is accessible for children from 07:00 to 12:00. Please note that the parents are responsible for all supervision.
Day SPA
Day SPA guests are warmly welcome at selected times and subject to availability. However, our Day SPA places are limited - please reserve in good time!