Interesting facts
around the Livingroom Spa
Small spa etiquette in your wellness hotel in North Rhine-Westphalia
Opening hours
- Reception 10:00 a.m. – 7:00 p.m.
- Bathroom 07:00 a.m. – 10:00 p.m.
- Sauna 10:00 a.m. – 9:00 p.m.
- Morning swimmer’s coffee 07:00 a.m. – 10:00 a.m.
- Light Lunch 1:00 p.m. - 4:30 p.m.
You can book the cosmetic and massage treatments regardless of opening times. We ask you to reserve in advance.
Treatment appointments
We recommend that you book your treatment appointments directly when booking your room by phone or email at our Livingroom SPA reception. Please keep in mind that treatment appointments are very popular, so book as early as possible so that your wishes regarding treatment and therapists can be taken into account.
Wellness treatments
In order to find peace before the treatment, we ask you to come to the Livingroom SPA reception five minutes before the start of the treatment. Our staff will pick you up for your treatment in the lounge area. Please understand that we cannot extend the treatment if you are late. Please come to your application in a bathrobe and slippers. You will be well covered with sheets and towels during your treatment so that your privacy is preserved. Disposable briefs are available for you.
Your Health
So that we can cater to you individually, please let us know your wishes and any complaints before the start of the wellness treatment. Information is particularly important in the case of pregnancy.
Cancellation
If you cancel your application 24 hours before the treatment appointment, you will not incur any costs. However, if you cancel your treatment at short notice, we will have to charge you 80% of the treatment costs.
For your stay
When you check into your room you will find one Livingroom SPA rental bag per person including bathrobe and slippers for the duration of your vacation.
Clothing
Only the sauna area is a textile-free zone, in the swimming pool area appropriate swimwear is mandatory and in the restaurant we also ask you to use your bathrobe. Please understand that bringing your own bathrobes or towels is only permitted after consultation with our SPA reception. Your own non-slip bathing shoes are of course allowed. If you need a different size, there are different bathrobes from M-XXL to choose from at the SPA reception, as well as two different slipper sizes. You are welcome to contact our SPA reception at any time. So that you can find your bathrobe again after a visit to the pool or sauna, wooden buttons are available for marking.
Hygiene
Out of consideration for other guests, we would like to ask you to comply with the posted sauna rules. For example, textiles are not permitted in the saunas. However, please use towel pads during your sauna session. Before you go to the swimming pool, we ask you to take a shower.
Towels
You will find bath towels in the sauna and pool area. You can get sauna towels at the SPA reception. We ask you to use your towels sparingly during your stay, for the sake of the environment.
Loungers
There are enough loungers in the SPA area. Nevertheless, we would like to ask you not to reserve any loungers if you are absent for a longer period of time. We reserve the right to clear loungers and store your items at the reception..
Drinks and consumption
Coffee, tea, Grander water incl. various syrups are available to you free of charge throughout the day. Other non-alcoholic and alcoholic beverages can be found in our dining room for self-service. Please use the SPA bar card handed out by the reception. We kindly ask you to note that the consumption of food is only allowed in the restaurant area at the Light Lunch. It is not possible to bring dishes (except plastic glasses or cups) due to the risk of injury. Consumption of your own food and drinks is not permitted.
Smartphones & Cameras
The use of mobile phones and cameras is prohibited in the entire sauna (nude) area. Telephones may be used in the Livingroom SPA and the relaxation rooms, but only without annoying other guests with loud conversations. Please do not take photos of strangers. We ask for discretion.
Children in the Livingroom SPA
The Livingroom SPA is a place of rest and relaxation. For this reason, we ask for your understanding that the Livingroom SPA is reserved only for young people over 14 years.
Day SPA
Day SPA guests are welcome at selected times and subject to availability. However, our Day SPA places are limited - please reserve in time!